Who controls your information
Plexum Safety & Hygiene Ltd, company number 17275364, is the data controller for enquiries received through this website. Questions about personal information can be sent to enquiries@plexsafe.org.
Information we collect
We may collect your name, work email, organisation, telephone number, service interests, enquiry message, source platform, consent record, and correspondence with our team. Staff management notes, enquiry status, priority, and assignment details may also be recorded.
Why we use it
We use enquiry information to respond to requests, prepare proposals, provide requested services, keep an accountable record of communications, protect our systems, and improve our customer service. Our usual legal bases are taking steps at your request before entering a contract, performing a contract, and our legitimate interests in operating and securing the business.
Sharing and storage
Information is available only to authorised staff and service providers that operate the website, business email, and enquiry systems. Enquiry records are stored using secure managed infrastructure. We do not sell personal information. Where a provider processes information outside the UK, we require an appropriate transfer safeguard.
Retention and security
Enquiries are retained only for as long as needed for the purpose collected, related legal obligations, and reasonable business records. Access to the shared dashboard is restricted to invited staff accounts. We use reasonable technical and organisational controls, but no online system can guarantee absolute security.
Your rights
Depending on the circumstances, you may ask for access, correction, deletion, restriction, portability, or an objection to processing. Contact us using the email above. You may also complain to the UK Information Commissioner’s Office if you remain concerned about how your information is handled.
Last updated: 24 August 2026